At Econolite, we are continually evolving to deliver greater value across the entire customer journey. That is why we are ensuring that every client engagement is grounded in long-term outcomes, not just transactions. This unified approach strengthens our ability to drive product adoption, accelerate time-to-value, and expand strategic partnerships—all while staying laser-focused on customer goals. We are excited about the momentum this creates for our clients, our partners, and our team.
As an industry leader in Intelligent Transportation System (ITS) solutions, Econolite (part of Umovity) now offers an innovative Customer Success Management Program (CSMP)—a transformative initiative designed to elevate the customer experience and maximize the value of its software solutions. The program includes regionally aligned Customer Success Managers (CSM) who work directly with agencies to ensure optimal outcomes, strengthen support collaboration, and help agencies achieve their goals across the entire customer journey.
Our dedicated CSMs serve as trusted advisors—ensuring that Econolite’s innovative technologies, especially those delivered through Umovity’s comprehensive software platform, are not just implemented, but effectively adopted using industry best practices and meeting the goals of all involved stakeholders. Our Customer Success Managers will proactively identify needs, assist with issue resolution, and align agency goals with the full capabilities of Econolite’s solutions.
The CSMP comes at a pivotal moment in Econolite’s evolution and in the industry at large. As Econolite and PTV software converge under the Umovity brand, our teams are uniquely positioned to deliver on the vision of Dynamic Multimodal Network Management (DMNM)—empowering agencies to manage traffic, transit, freight, and active transportation in a coordinated, data-driven way.
Delivering solutions of this scale and impact require more than technology—they require trusted, ongoing partnerships. That’s why Customer Success is no longer just a support role; it’s essential to ensure our solutions deliver real-world results.
The CSMP initiative reflects Econolite’s continued dedication to advancing the transportation industry—not just with technology, but with trusted relationships that deliver results. When our customers succeed, the mission of improving Mobility for Humanity moves forward. Here’s to building lasting success, together.
To learn more about the CSMP initiative, please reach out to our dedicated Customer Success Management team at CustomerSuccess@Econolite.com
